Returns & Exchanges
• You will be responsible for paying postage on any returns or exchanges.
• Refunds for store credit only*
- Store credit is valid for one year after return is received. If credit is not used within that time frame we cannot not honor credit.
• If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire.
• You will have 15 days from delivery of your package to file a return claim via the form below.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement.
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.
• Sale items (Sale Tab), are not eligible for returns or exchanges.
• Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will allow size exchanges only, no store credit or refunds.
• Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.
You will be responsible for paying postage on any returns or exchanges.
We do not offer refunds.
To request a return please fill out the request form below.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact us at firstname.lastname@example.org